Customer Complaint Specialist

Responsibilities

• Monitor and optimize OTC payment channel transaction processes to ensure efficiency and security.
• Analyze market trends and adjust payment channels to accommodate various fiat and cryptocurrency transaction needs.
• Coordinate with cross-functional teams (including front-end customer service, back-end technology, risk management, compliance, etc.) to ensure stable operation of payment channels while adhering to industry standards.
• Regularly evaluate payment channel performance, including system upgrades, transaction speed, fee structures, and user experience, and implement improvements based on feedback.
• Participate in the planning and design of payment channel products to enhance user experience.
• Develop and maintain relationships with merchants and payment service providers to optimize collaboration models.
• Manage risks related to payment channels, including fraud monitoring, anti-money laundering (AML), and KYC processes.
• Develop and implement contingency plans for payment channels to address market fluctuations or technical failures.
• Provide regular industry analysis reports and recommend new payment channels and technology development directions.

Qualifications

Seniority level : Executive

Employment type : Full-time

Job function : Customer Service and Finance

Industries : Financial Services and Technology, Information and Media

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