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Live Chat Technical Support – IoT & After-Sales

Live Chat Technical Support – IoT & After-Sales

DasherShah Alam, Selangor, Malaysia
6 jam yang lalu
Penerangan pekerjaan

Live Chat Technical Support – IoT & After-Sales

Are you a tech-savvy, customer-oriented, and creative person who loves smart home gadgets and IoT products? Do you want to work in a dynamic, innovative, and collaborative environment where you can make a difference? If yes, then you might be the perfect fit for DM Dasher SDN BHD, the leading company in smart home appliances, gadgets, and dashcams in Malaysia.

Why Choose Us?

  • Innovative Work Culture : Were not your average call center. Embrace a work environment that values creativity, growth, and collaboration.
  • Work Smart : Move beyond robotic complaint handling. We believe in working smart, implementing feedback, and fostering continuous improvement.
  • Human Touch Technical Support : Be part of a top-notch technical support team that adds a human touch to after-sales service.

Main Job Scope

  • Interact with customers through live chat and provide them with friendly, professional, and humanized after-sales service.
  • Manage the end-to-end process of product shipment, from inspection and repair to delivery and tracking.
  • Handle return and refund requests on various platforms, such as Lazada, Shopee, TikTok, etc., with a customer-centric approach.
  • Resolve disputes related to shipment loss, return abuse, and cases outside warranty coverage with a focus on fair resolution.
  • Follow up on warranty status updates for customers, delivering a personalized touch.
  • Conduct initial inspections on items returned for warranty, ensuring thorough assessment.
  • Collaborate with our skilled technician team, working together to deliver exceptional service.

    • Skills Required

  • Fresh Graduates Welcome!
  • Passionate about the latest Smart home IoT products.
  • Love to explore new knowledge.
  • Good command (spoken and written) in 中文, English, and Bahasa Malaysia.
  • Typing speed of 40 words or above per minute.
  • Basic Microsoft Excel skills (added advantage).
  • Able to commute to Setia Avenue, Setia Alam.

    • Work Schedule

    5 days a week. (9am – 6pm). Off-day rotation with the team.

    Join us in shaping the future of after-sales support, where innovation, a human touch, and smart work strategies define our approach. Apply now and be a pivotal part of DM Dasher SDN BHD\'s journey!

    Benefits & Perks

  • Must-have : EPF, SOCSO, EIS Contribution
  • Annual Increment
  • Performance Bonus
  • Medical Leave
  • Compassionate Leave
  • Medical Benefit
  • Optical Benefit
  • Insurance
  • Laptop provided
  • Company Trip
  • Birthday Gift – Must celebrate!
  • Snacks, and Refreshment provided
  • La Familia Benefit – youre encouraged to spend time with family, treat them a meal and claim back from DASHER!
  • Staff Discount – The deal can go real crazy~

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Technical Support • Shah Alam, Selangor, Malaysia