Claims AssessorAllianz Trade in Asia Pacific • Kuala Lumpur, Kuala Lumpur, Malaysia
Claims Assessor
Allianz Trade in Asia Pacific • Kuala Lumpur, Kuala Lumpur, Malaysia
4 hari lalu
Penerangan pekerjaanPerform the initial document checks when policyholders file a formal claim. Perform an initial review of the claims. Liaise with Account Management, Broker and Policyholders on any outstanding documents and clarification on any discrepancies. Work with the claims team on the transfer of file for claim approval and payment. Ensure all the necessary reporting are prepared and submitted in accordance to the deadlines. Ensure action and tasks are properly registered and updated in the system. Minimum 4-6 years experience in B2B collection, preferably in an international and credit insurance context. Experience in a client‑facing position; a previous Account Management position is an asset. Claims and collection background or equivalent experience. Work experience in an international environment. Language skills : fluent in English and Mandarin Chinese. Interpersonal skills : build and maintain relationships with Credit Insurance and collection customers. Customer skills : ability to anticipate clients' needs, improve service and satisfaction.
Allianz Trade is a leader in the trade credit insurance market and embraces innovative technologies. We utilize Artificial Intelligence powered tools and encourage candidates with a basic understanding of commonly used platforms, as well as an awareness of best practices and the potential risks associated with AI in the workplace to apply.
Key Responsibilities
- Partner with policyholders on achieving the best outcome to minimize overdues and losses.
- Work with policyholders on rescheduling, cease shipment, debt recovery and legal action for buyers that have defaulted.
- Provide sound collection strategy and litigation advice.
- Analyze, initiate, monitor and decide on orientation of a case in amicable, legal and insolvency stages domestic or international.
- Prompt follow up action on all the scheduled repayment dates and file progress.
Initial Claim Review
System and Reporting
Job Requirements
We stand for unity and are dedicated to consistently advocating for equal opportunities for all. Applicants are welcomed regardless of ethnicity, culture, age, gender, nationality, religion, social class, disability or sexual orientation, in accordance with applicable laws and regulations.
Great to have you on board. Let’s care for tomorrow. It is advisable to contact HR and Manager if you consider moving from your current position.
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