Data Analyst [RID-00587]

Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.

Role Purpose

The Data Analyst partners with stakeholders e.g. product & marketing to continuously evolve and provide all core reporting interfaces and deliverables required for tracking the performance metrics for the business.

In this role you will

• Continuously collaborate with senior stakeholders to understand the key KPIs and goals and translate them into reporting specifications.
• Manages the administration and execution of the KPI reporting by designing and maintaining the appropriate reporting interfaces and deliverables e.g. spreadsheets, dashboards, automated emails
• Actively monitor marketing or product KPIs and progress to product portfolios, identify variations in performance and alert product stakeholders accordingly
• Effectively prioritize and support important ad-hoc queries and analysis needed by product stakeholders e.g. product portfolio meetings
• Support training & onboarding for team members and company to the various existing metrics
• Work with Analytics Engineer and fellow data team members in developing core datasets that ensure self-service availability of important product data, with the right format and granularity
• Monitor and maintain dashboards on the health of our transactional experiences across orders, payments and loyalty (error rates etc) and deep dive where necessary
• Maintain thorough knowledge of existing and emerging metrics as needed for analytics and diligently update the data glossary
• Contribute to the data team knowledge base and overall team growth through effective work documentation & peer knowledge sharing
• General Responsibilities : All employees are required to ensure adherence to the compliance of company policies, industry regulations and legal requirements.

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What Makes Working With Us Awesome

Personal Data Protection

Setel Ventures Sdn Bhd (“Setel”, “we”, “our” “us”) is committed to protecting and respecting your privacy. This Setel privacy statement (“Privacy Statement”) explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data, and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third‑party social networks or our online and physical events, or through other third parties that we work with. Please read this Privacy Statement carefully to understand our views and practices regarding your personal data.

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