Marketing Coordinator-Sheraton Johor Bahru

Marketing Coordinator – Sheraton Johor Bahru

Join Sheraton Hotels & Resorts as a Marketing Coordinator in our Sheraton Johor Bahru location. The role is full‑time, located at 05-01A Menara SKS Jalan Storey, Johor Bahru, Malaysia (postal code 80300).

Position Summary

Promote brand awareness internally and externally. Use sales techniques to maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to upsell customers and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule package sales / tours. Explain details and requirements for attending a sales presentation to potential owners. Verify eligibility for package sales / tours before scheduling. Give complimentary gifts to guests for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities and services. Receive, record, and relay messages accurately and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to concerns. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by supervisors.

Preferred Qualifications

• Education : High school diploma or GED equivalent.
• Related Work Experience : None.
• Supervisory Experience : None.
• License or Certification : None.

Additional Information

Job Number : | Category : Sales & Marketing | Schedule : Full Time | Position Type : Non‑Management

EEO Statement

At Marriott International, we are dedicated to being an equal‑opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.

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Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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