Relationship Manager (Nationwide)

Overview

Relationship Manager (Nationwide) at AFFIN Group. This role focuses on managing relationships with SME clients, driving account profitability, and ensuring quality service and risk management. Responsibilities

Account Profitability : Maximise earnings potential and revenue of relationships; review and monitor performance of accounts. Service Management : Ensure promptness and quality of credit processing; monitor overdue accounts and undertake prompt measures to prevent NPLs; provide customer level information to relevant parties within the Bank; facilitate the drawdown of facilities. Client Relationship Management : Support, identify, solicit and establish a high value client base; manage customer relationship and interface. Operations Management : Proactively manage a portfolio of SME accounts by monitoring status and credit risk; coordinate with branches / head office to maximise process efficiency and customer satisfaction. Additional Responsibilities : Act as Backup Compliance Coordinator under BNM / Anti Money Laundering guidelines; act as Backup Operational Risk Coordinator; champion ORM activities; liaise with Group Operational Risk Management; report operational defects via Loss Event Database; use OR tools (RCSA, KCS, KRI, ScAN); undertake extra duties as required; act as Backup BCP / DRP Coordinator for the Business Centre. Job Requirements

Degree in Accounting, Finance, Banking, Business, Economics or similar. Experience in marketing and credit processing. Strong command of Bahasa Malaysia and English, both oral and written. Good public speaking and presentation skills. Overall bank’s credit, operations and product knowledge. Keep abreast with SME issues, policies and trends in the country. Basic business acumen and industry knowledge. Seniority level

Entry level Employment type

Full-time Job function

Sales and Business Development Industries : Banking

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