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Systems Support Engineer

Systems Support Engineer

Knowledge Link Sdn. Bhd.SelangorMalaysia, Selangor, Malaysia
4 hari lalu
Penerangan pekerjaan

Overview

The Systems Support Engineer is the first point of contact for clients requiring technical assistance. You will provide support for hardware, software, networking, and system-related issues, ensuring that customer operations run smoothly. With your Electrical & Electronic Engineering expertise, you’ll bring an added advantage in handling hardware troubleshooting, systems integration, and technical problem-solving.

Key Responsibilities

  • Provide first-level technical support via phone, email, remote tools, or on-site visits.
  • Diagnose and resolve issues related to hardware, software, networking, and system configurations.
  • Escalate complex problems to higher-level engineers when necessary.
  • Maintain accurate logs of support requests, resolutions, and follow-ups.
  • Support installation, configuration, and testing of systems and applications.
  • Assist in preventive maintenance, system monitoring, and performance checks.
  • Provide training and guidance to users on system usage and troubleshooting steps.
  • Collaborate with internal teams to ensure timely resolution of customer issues.
  • Stay updated with the latest IT and electronic system technologies to provide informed support.

Requirements

  • Bachelor’s Degree in Electrical & Electronic Engineering (or related field).
  • Strong foundation in IT systems, networking, and hardware troubleshooting.
  • Good understanding of operating systems (Windows / Linux) and database environments.
  • Excellent communication and problem-solving skills.
  • Customer-focused, patient, and able to explain technical concepts clearly.
  • Ability to work independently and as part of a team.
  • Willingness to travel for client support when required.
  • Fresh graduates with strong technical knowledge are encouraged to apply.

    • Application questions

  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as a Systems Support Engineer?
  • Which of the following languages are you fluent in?
  • Are you willing to travel for this role when required?

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    Buat amaran kerja untuk carian ini

    System Engineer • SelangorMalaysia, Selangor, Malaysia