Systems Support Engineer

Overview

The Systems Support Engineer is the first point of contact for clients requiring technical assistance. You will provide support for hardware, software, networking, and system-related issues, ensuring that customer operations run smoothly. With your Electrical & Electronic Engineering expertise, you’ll bring an added advantage in handling hardware troubleshooting, systems integration, and technical problem-solving.

Key Responsibilities

• Provide first-level technical support via phone, email, remote tools, or on-site visits.
• Diagnose and resolve issues related to hardware, software, networking, and system configurations.
• Escalate complex problems to higher-level engineers when necessary.
• Maintain accurate logs of support requests, resolutions, and follow-ups.
• Support installation, configuration, and testing of systems and applications.
• Assist in preventive maintenance, system monitoring, and performance checks.
• Provide training and guidance to users on system usage and troubleshooting steps.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Stay updated with the latest IT and electronic system technologies to provide informed support.

Requirements

Application questions

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