Inbound Tour Operation
UMBI HOLDING Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia7 hari lalu
Penerangan pekerjaanRelevant degree in Tourism, Hospitality, or related field. Experience in tour operations or travel industry. Minimum possess Diploma in Marketing / Business Administration or related fields. Minimum 1-2 years of relevant working experience, preferably in the education industry or hospitality industry with involvement in customer relations or equivalent. Multilingual ability is an added advantage. Proficient communicator both oral and written. Able to work beyond normal working hours when needed.
Responsibilities
Coordinate with hotels, transport providers, and guides for seamless travel experiences.
Customize travel packages to meet specific customer needs.
Ensure that the necessary changes are implemented to resolve the complaints and queries of clients.
Serve as the primary contact for clients, handling inquiries and providing detailed package information.
Build and maintain client relationships for repeat business.
Ensure all tour components (accommodations, transportation, activities) are executed as scheduled.
Manage logistical aspects including ticket bookings, hotel reservations, and transport arrangements.
Assess and maintain service quality of vendors; implement improvements based on customer feedback.
Key Requirements
- Strong organizational and planning skills.
- Excellent customer service and relationship management abilities.
- Ability to handle emergencies and unexpected changes.
- Knowledge of the travel and tourism industry.
- Effective communication and teamwork skills.
Qualifications
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Buat amaran kerja untuk carian ini
Operation • Kuala Lumpur, Kuala Lumpur, Malaysia
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