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Customer Service Team Leader (Digital Banking)
DaythreeShah Alam, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanMinimum 2 years of experience in customer service / contact centre Must have banking background At least 1 year in a team leader / supervisory role Strong leadership and people management skills Excellent verbal and written communication in English Familiarity with digital banking or financial services is an advantage Able to work on the specified shift and rest days Structured training and leadership development Opportunity to work with a reputable digital banking client Office location directly connected to LRT (Subang Jaya) Friendly, multicultural, and supportive working environment Seniority level : Mid-Senior level Employment type : Full-time Job function : Customer Service Industries : Outsourcing and Offshoring; Consulting and Financial Services
Job Title
Head of Talent Acquisition at Daythree | COPC Certified Customer Experience Performance Leader
Responsibilities
- Lead and motivate a team of Customer Service Executives
- Monitor daily team performance and service level metrics
- Conduct coaching, feedback sessions, and performance evaluations
- Handle escalations and ensure timely resolution of customer issues
- Liaise with internal departments to ensure operational efficiency
- Drive continuous improvement initiatives across the team
- Ensure adherence to company policies, compliance, and SOPs
Qualifications
What We Offer
Additional Information
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Customer Service • Shah Alam, Selangor, Malaysia
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