Customer Service Engineer (m / f / x)

Overview Beckhoff offers advanced automation systems based on PC-based control technology. The product range primarily covers industrial PCs, fieldbus components, drive technology, automation software, control cabinet-free automation, and hardware for machine vision. Components and system solutions from Beckhoff are used in a wide range of sectors and applications worldwide.

Beckhoff’s main divisions such as development, production, administration, sales, marketing, support, and service, are housed at Beckhoff’s headquarters in Verl, Germany. Beckhoff has 41 subsidiaries and branch offices and is a rapidly growing presence on the international market. Through global cooperation with partners, Beckhoff is present in over 75 countries. We are currently expanding in Malaysia and are looking for candidates who seek a rewarding career and are looking to take on challenges to join our team here.

Responsibilities

provide support to customers for all products and perform troubleshooting in a variety of environments to ensure optimal customer satisfaction and service

practical support and solution-oriented consulting for Beckhoff customers, both via remote maintenance and on site

resolving customer issues in a timely manner to keep downtime to a minimum

support for our customers with hardware and software issues in the following languages : C++, Visual Basic, IEC 61131-3 on PC-based platforms

monitor all assigned cases and update all activities on company tracking system

manage all customer issues and escalate them to the relevant departments if necessary

develop and disseminate technical documentation for users

handle in-depth technical questions in cooperation with product management and development

maintain accurate customer documents and prepare reports for all issues and resolutions

develop machine programs according to customer specifications in the following languages : C++, Visual Basic, IEC 61131-3 on PC-based platforms

offer standard and custom training to provide support and solutions for Beckhoff products

document and record all service, support, and project activities

programming support for our customers’ applications in high-level languages (C#, C++, .NET, Visual Basic) on a PC-based platform

approximately 70% of this role will involve traveling

Qualifications

Bachelor's degree in Mechatronics, Electronic and Electrical Engineering, or a related field in Industrial Automation

fresh graduates are encouraged to apply

expertise in PC-technology, fieldbus systems, software

0–2 years of experience in industrial automation system integration

knowledge of IEC 61131-3 programming languages is a plus

knowledge of object-oriented extensions, C#, C++, etc. Python; objective C-, Programming is a plus

knowledge of circuit diagrams is a plus

customer- and service-oriented

a team player with strong communication skills

understanding of PLCs, motion controllers, robotics, distributed I / Os, fieldbus systems (EtherCAT) and HMI technology

strong analytical and reasoning skills to collaborate in a fast-paced, action-oriented team

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