Group Director of People and Operational Excellence

The Group Director of People and Operational Excellence is a pivotal strategic leadership role designed to architect and drive a culture of high performance and continuous improvement across the entire group. This position is responsible for seamlessly integrating the human capital and corporate services functions to optimize organizational effectiveness, elevate the employee experience, and ensure operational rigor. Leading a combined department for a workforce of 700 across 8 diverse subsidiaries, this role will leverage data-driven methodologies to streamline processes, enhance productivity, and directly contribute to the company's strategic growth and profitability.

Overview

The Group Director of People and Operational Excellence leads integrated HR and Corporate Services to achieve operational excellence, support business goals, and drive a high-performance culture across multiple subsidiaries.

Responsibilities

A) Integrated Strategic Leadership & Operational Excellence.

• Develop and execute integrated strategies for HR and Corporate Services that are specifically designed to achieve operational excellence and support business goals.
• Champion a culture of continuous improvement, leveraging methodologies such as Lean to identify and eliminate inefficiencies across people and operational processes.

KPI : Achieve a 90% satisfaction rate from the Group CEO and subsidiary heads on strategic partnership and delivery. Identify and deliver at least three major process improvements annually, resulting in a 10% efficiency gain or cost saving.

B) Talent & Organizational Development for a High-Performance Culture

KPI : Reduce time-to-fill for critical roles by 20% and achieve 80% succession coverage for key positions. Increase internal promotion rate by 10%.

C) Employee Experience & Engagement

KPI : Attain an overall employee engagement score of 85% or higher.

D) Corporate Services & Operational Infrastructure

KPI : Complete 95% of facilities and refurbishment projects on time and within budget; achieve 100% compliance on safety audits.

E) Performance Metrics, Analytics & Reporting

KPI : Deliver quarterly performance dashboards with a clear analysis of trends, root causes, and improvement actions.

F) Financial, Vendor & Process Management

KPI : Maintain a consolidated budget variance of less than 5%. Reduce procurement cycle time by 15% and achieve 5% cost savings in key vendor contracts.

Qualifications

Competencies / Knowledge / Skills

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