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QA (E-Commerce) Need Experience

QA (E-Commerce) Need Experience

Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Join to apply for the QA (E-Commerce) Need Experience role at Agensi Pekerjaan JobScoper Sdn. Bhd.

This range is provided by Agensi Pekerjaan JobScoper Sdn. Bhd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Responsibilities

  • Monitor, evaluate, and assess customer interactions (calls, chats, emails) to ensure service quality meets client and company standards.
  • Conduct audits on order processing, returns, refunds, and dispute resolution to maintain compliance with ecommerce policies.
  • Identify process gaps, errors, or non-compliance in customer support and recommend corrective actions.
  • Provide regular feedback, coaching, and support to agents for performance improvement.
  • Prepare and maintain QA reports, dashboards, and quality scores for management and client review.
  • Collaborate with Team Leads and Operations Managers to develop training materials and quality guidelines.
  • Ensure compliance with data security, fraud prevention, and ecommerce regulations.
  • Analyze customer feedback and trends to improve service delivery and enhance customer satisfaction.

Qualifications

  • Diploma / Degree in Business, Communications, or related field
  • Minimum 1–2 years of experience in Quality Assurance within a BPO, customer service, or ecommerce environment.
  • Experience in customer service is preferred.
  • Familiarity with QA monitoring tools, CRM platforms, and ticketing systems (e.g., Zendesk, Salesforce, Freshdesk).
  • Excellent analytical, listening, and communication skills.
  • Proficient in Mandarin and English. Cantonese speaking is an advantage.

    • Benefits

  • Provided training.
  • Willing to relocate to Iskandar Puteri, JB.
  • Provided allowance.
  • Annual leave / Medical leave.

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Customer Service

    • Industries

  • Human Resources Services

    • #J-18808-Ljbffr

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    Ecommerce • Iskandar Puteri, Johor, Malaysia

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