Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Digital Client Experience Executive

Digital Client Experience Executive

Asia Retail Academy (AsiaRAC)Kuala Lumpur, Kuala Lumpur, Malaysia
16 jam yang lalu
Penerangan pekerjaan

About Us

We are a forward-thinking training provider dedicated to empowering individuals and organisations through innovative learning solutions. From leadership development to digital upskilling, we partner with clients across industries to deliver impactful, engaging, and results-driven training experiences.

As we grow, we're looking for a

Digital Client Experience Executive

to join our dynamic team and elevate the way we engage with clients throughout their learning journey.

Role Summary

As a

Digital Client Experience Executive

, you'll play a key role in creating and delivering exceptional digital touchpoints and communication experiences for our clients — from onboarding, to training engagement, to post-program follow-ups.

You are part client success, part digital marketer, and part learning ambassador — ensuring every client feels heard, supported, and delighted throughout their training journey with us.

Key Responsibilities

Client Onboarding & Communication

  • Coordinate smooth onboarding for new clients via email, WhatsApp, and virtual platforms
  • Maintain timely, friendly, and professional communication with clients before, during, and after training programs
  • Send digital joining instructions, reminders, feedback forms, and learning resources

Training Engagement Support

  • Manage WhatsApp groups and communication channels during training programs
  • Collaborate with trainers and operations team to ensure seamless client experience
  • Handle participant registration, attendance tracking, and digital certificate issuance

    • Feedback & Post-Training Follow-Up

  • Collect, analyse, and report participant feedback
  • Share post-training resources and surveys
  • Identify upsell and cross-sell opportunities based on client interactions

    • Digital Experience Enhancements

  • Work with marketing and design teams to create digital touchpoints (e.g. landing pages, email templates, WhatsApp messages)
  • Propose improvements to client journey using CRM tools and feedback loops

    • Required Skills & Experience

  • 1–3 years experience in client servicing, digital marketing, or training coordination
  • Strong verbal and written communication skills (English essential, Bahasa / Mandarin / Tamil a plus)
  • Proficient in Google Workspace, Canva, WhatsApp Business, Zoom, CRM tools
  • Highly organised with strong attention to detail and a customer-first mindset
  • Comfortable working remotely with minimal supervision

    • Why Join Us?

    Be part of exciting corporate training programs and events

    Exposure to top industry clients and L&D professionals

    Growth opportunities in training technologies, digital marketing, client success, and project management

    Young, energetic and purpose-driven team

    Buat amaran kerja untuk carian ini

    Client Executive • Kuala Lumpur, Kuala Lumpur, Malaysia