Manager - Entry Operations (Theme Park)

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert :

Genting Malaysia is a leading multinational conglomerate involved in leisure and hospitality, including theme parks, casinos, hotels, seaside resorts, and entertainment venues across Malaysia, the UK, and the US. It is one of Malaysia's largest listed companies.

Celebrating its 60 Years Diamond Jubilee in 2025, Genting Malaysia is a prominent tourism and entertainment hub with award-winning properties such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. The company continues to expand and innovate in the hospitality industry.

If you seek a dynamic career with growth opportunities, join us today!

Job Description

• Elevate Guest Experience : Provide guests with a friendly, efficient ticketing experience and ensure operational readiness of Guest Services to deliver a world-class theme park experience, upholding the Genting brand.
• Operational Readiness & SOPs : Develop and implement Standard Operating Procedures (SOPs) for efficient, friendly operations in ticketing and guest services.
• Hygiene & Cleanliness : Ensure all cleaning and hygiene SOPs are followed daily. Conduct reviews and internal checks to identify improvements.
• Guest Feedback & Improvement : Review guest satisfaction data to continually enhance operations.
• Daily Reporting : Produce daily reports on admissions and guest issues for stakeholders.
• Guest Compliments : Implement a process to communicate guest compliments to staff.
• Signage & Information : Oversee signage at all entry points and guest areas, ensuring accuracy and maintenance.
• Efficient Entry & Revenue Maximization : Manage entry processes to ensure a smooth guest experience and maximize revenue.
• Ticket Inventory & Strategy : Manage ticket inventory to optimize revenue and develop contingency plans during low periods.
• Product Development Support : Assist in planning and developing ticket products to attract and retain guests, based on market analysis.
• Training & Competency : Oversee training programs to ensure staff can handle evacuations, provide care, and assist guests at all times.
• Communication & Engagement : Conduct briefings and meetings to keep staff informed and engaged.
• Cross-Functional Collaboration : Maintain positive relationships with other departments, especially Marketing & Sales, to address guest needs.
• Budget Management : Oversee budgets for Ticketing and Guest Services.
• Cash Handling & POS Integrity : Enforce cash handling and POS procedures to maintain organizational integrity.
• Special Events Support : Provide ticketing and guest services support during special events.

Join us and be part of history in the making. This is a great opportunity to build a strong career with Genting Malaysia. Apply now!

Job Segment : Event Planning, Operations Manager, Marketing Manager, Hospitality, Management

You are already a user of this site. Please sign in.

#J-18808-Ljbffr