Temporary Shipper Support (Independent Contractor)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle‑free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last‑mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting‑edge software and operational concepts. Powered by algorithm‑based optimisation, dynamic routing, end‑to‑end tracking and a data‑driven approach, we provide best‑of‑class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Description

Cainiao Ticketing System Management

Respond to and resolve tickets via the Cainiao ticketing system, ensuring all cases are handled within SLA and documented properly.

C-Desk Ticket Handling

Process and follow up on C-Desk tickets from China team, ensuring timely closure and issue resolution. Using translation method to assist tickets.

RPU (Return Pickup) Case Handling (MY & SG)

Investigate and manage return pickup issues across Malaysia and Singapore; coordinate with operations and Cainiao for quick resolutions.

FSR Case Escalation

Support field service escalations requiring attention beyond standard workflows; act as a liaison between teams to drive resolution.

Mandarin Language Support (Calls & Tickets) - If Mandarin Speaking

Assist Customer Service and Shipper Support teams by handling Mandarin‑speaking queries via calls or written communication, ensuring smooth interaction for non‑English‑speaking customers.

Ad-hoc Duties

Any other related duties and responsibilities the Company may properly assign to or confer upon you from time to time.

Job Requirements

• Minimum educational certification in SPM or equivalent (O-Levels, SKM)
• Strong interpersonal and communication skills.
• Ability to multitask and work under pressure in a fast‑paced environment.
• Comfortable using ticketing systems and tools (e.g., C-Desk, Cainiao platform).
• Detail‑oriented, organized, and solution‑driven.
• Prior experience in customer support, operations, or logistics is an added advantage.
• Proficiency in Mandarin is an added advantage (Not compulsory).

RM80 - RM80 a day

Daily rate, paid monthly

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