Customer Care Consultant

Company Description

Maxis is the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities with reliable connectivity and a simple experience. We believe our people are the key to our success, fostering a culture of commitment, performance, and possibilities. Embracing an innovative and digital-first mindset, we enable our employees to realize their potential and contribute their unique skills to create amazing products and services for our customers.

Role Description

This is a full-time on-site role for a Customer Care Consultant located in Batu Pahat. The Customer Care Consultant will be responsible for providing customer support, addressing customer inquiries and issues, and ensuring a high level of customer satisfaction. Daily tasks include answering phone calls, responding to emails, and resolving customer problems through effective communication and problem-solving skills.

Qualifications

• Customer-focused Service, Customer Satisfaction, and Customer Service skills
• Excellent Telephone Manner and Customer Support capabilities
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Experience in the telecommunications industry is a plus
• High school diploma or equivalent; higher education is preferred

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