Network Support Analyst-2

Join to apply for the Network Support Analyst-2 role at Transaction Network Services (TNS)

TNS has an exciting role for an IP NOC Technician within our Network Operations Department! In this challenging role you will work as part of a 24 / 365 team supporting TNS customers and services, and our global IP network.

Overview

TNS has an exciting role for an IP NOC Technician within our Network Operations Department! In this challenging role you will work as part of a 24 / 365 team supporting TNS customers and services, and our global IP network.

Responsibilities

• The IP NOC Technician will answer incoming phone calls from customers and document, isolate and resolve network and customer specific incidents. This person is responsible for accurate ticket updates and timely communication during the lifecycle of the ticket both internally and externally.
• The IP NOC Technician will work closely with the Technical Support Team and desk management to resolve issues.
• The IP NOC Technician will ensure that the TNS network and customers are monitored to proactively identify and prevent potential incident impacts.
• The IP NOC Technician will ensure that incidents are managed effectively through the execution of the established incident management process, a focus on ticket management quality, and effective escalation and communications.

Qualifications

Optional Desired Qualifications

Education & Certifications

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability / handicap status or any other legally protected characteristic.

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