Join to apply for the Network Support Analyst-2 role at Transaction Network Services (TNS)
TNS has an exciting role for an IP NOC Technician within our Network Operations Department! In this challenging role you will work as part of a 24 / 365 team supporting TNS customers and services, and our global IP network.
Overview
TNS has an exciting role for an IP NOC Technician within our Network Operations Department! In this challenging role you will work as part of a 24 / 365 team supporting TNS customers and services, and our global IP network.
Responsibilities
- The IP NOC Technician will answer incoming phone calls from customers and document, isolate and resolve network and customer specific incidents. This person is responsible for accurate ticket updates and timely communication during the lifecycle of the ticket both internally and externally.
- The IP NOC Technician will work closely with the Technical Support Team and desk management to resolve issues.
- The IP NOC Technician will ensure that the TNS network and customers are monitored to proactively identify and prevent potential incident impacts.
- The IP NOC Technician will ensure that incidents are managed effectively through the execution of the established incident management process, a focus on ticket management quality, and effective escalation and communications.
Qualifications
3-5 years’ experience in operations support environment3-5 years’ experience with troubleshooting circuitsDirect experience configuring and troubleshooting Cisco routers and switchesCisco IOS experience and familiarity with TAC case management and escalation processMPLS experienceRouting protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)Network Address Translation experienceSolid written and verbal skillsDirect customer service experience requiredFlexibility to work rotating shifts in a 24x7 environment, including weekends and holidaysAvailability to work overtime shifts to maintain divisional coverage and to attend training sessionsUnderstand and manage the pressure of a 24x7 customer support environmentOptional Desired Qualifications
Experience with Multicast and MPLS networksEducation & Certifications
CCNA CertificationB.S. (or equivalent) in Information Technology, Computer Science, or other technical disciplines.If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability / handicap status or any other legally protected characteristic.
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