Executive Order Management, ANZ

Executive Order Management, ANZ – BD Nogales Norte

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Company Overview

BD is one of the largest global medical technology companies in the world. Our Purpose, "Advancing the world of health," is our guiding principle. From design and engineering to the manufacturing and marketing of our billions of MedTech products per year, we turn dreams into transformative solutions that make the world a better place.

Responsibilities

• Execute Customer Order Management functions for ANZ internal and external customers.
• Work closely with business, distributors / end customers, internal customers, finance, RA & supply chain to ensure timely delivery of goods.
• Co‑ordinate with Planning to ensure stock availability as required.
• Co‑ordinate with Finance to ensure credit release on time.
• Co‑ordinate with Logistics to ensure special instructions are received / understood as required.
• Handle distributors / end customers order enquiries.
• Run Open Order Status reports for distributors / end customers, Finance, Business as required.
• Review new Customer Creation Form and on‑pass to Master Data Officer (MDO) to set up.
• Co‑ordinate distributors / end customers claims for shipping discrepancies (damage, short shipment, over shipment, pricing, etc.).
• Achieve Key Performance Indicators (KPI’s) and Individual Impact Goals (IIG).
• Support cost reduction and / or process improvement initiatives.
• Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
• Comply with all ISO 13485 requirements and BD policies.
• Ensure a safe, healthy and environmentally‑friendly workplace by observing the company’s rules and procedures and participating in activities that promote recycling and resource reduction.
• Process instrument repair requests.
• Maintain billing and shipping logs, and provide weekly / monthly reports of the same.
• Perform any other tasks assigned.
• Flexible to work in ANZ time zone.

Work Environment

At BD, we prioritize on‑site collaboration because we believe it fosters creativity, innovation, and effective problem‑solving. Most roles require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence while recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements indicated in the job posting.

Equal Opportunity Statement

BD is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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