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Customer Service Team Lead (Mand Eng - Johor)

Customer Service Team Lead (Mand Eng - Johor)

Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia
9 jam yang lalu
Penerangan pekerjaan

Overview

Customer Service Team Lead (Mand Eng - Johor) role at Agensi Pekerjaan JobScoper Sdn. Bhd.

Job title : Customer Service Team Lead (Mand Eng - Johor)

Responsibilities

  • Lead, mentor, and develop a high-performing team.
  • Set goals, track performance, and drive continuous improvement.
  • Manage market team operations while liaising with global and cross-functional teams.
  • Deliver projects with data analysis, research, and strategic recommendations.
  • Provide insights, influence team strategy, and advocate for user needs through effective communication.

Qualifications

  • Diploma / Degree or above.
  • Proficient in English (B2 CEFR or higher) and fluent in Mandarin or Cantonese.
  • At least 1 year of team management experience in a BPO / Contact Centre, preferably in e-commerce / marketplace.
  • Strong strategic thinking, analytical, and problem-solving skills with a passion for user experience.
  • Good organizational, coordination, and team motivation abilities; able to work under pressure.
  • Willing to work onsite at Medini 9, Iskandar Puteri, Johor.

    • Job Benefits

  • Allowance Provided
  • EPF / SOCSO
  • Annual Leave / Sick Leave
  • 5 working days

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Customer Service

    • Industries

  • Human Resources Services

    • Referrals increase your chances of interviewing at Agensi Pekerjaan JobScoper Sdn. Bhd. by 2x

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    Buat amaran kerja untuk carian ini

    Customer Service • Iskandar Puteri, Johor, Malaysia