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Senior Technical Claims Specialist
Liberty Specialty MarketsKuala Lumpur, Kuala Lumpur, Malaysia25 hari lalu
Penerangan pekerjaanYou will experience an integrated and fun team culture where ongoing learning is a focus at Liberty. You will benefit from on the job training, technical training, soft skills training and formal higher education support. Liberty offers a comprehensive remuneration proposition including Bonus, The Liberty Wellness Program with Health & Medical for our employees and their immediate family. Liberty hosts quarterly office team building and social activities, Friday relaxed business attire and the Liberty pantry are stocked with snacks, cold drinks, weekly fresh juice, coffee machines and tea supplies to make Liberty a truly great place to work. Manage a portfolio of Marine claims from both Commercial & Specialty and Retail channels through the entire claim lifecycle. First point of technical referral for Marine claims in PST, for matters within prescribed authority. Review and interpret policy coverage to ensure correct indemnity and adjustment outcomes. Responsible for initiating technical and other referrals to onshore team and / or external advisors as and when needed. Manage and adjust all assigned or referred claims, collaborating with offshore, onshore and processing teams as well as external providers and stakeholders as necessary. Establish and set reserves for indemnity and related costs, regularly reviewing them to ensure adequacy. Authorise payments in accordance with internal procedures and authority limits, settling claims efficiently and cost-effectively. Provide proactive, consistently excellent claims service to internal and external stakeholders, including clients, agents and brokers to effectively differentiate Liberty. Identify recovery / subrogation opportunities and coordinate with the Recovery team and / or agreed external providers to pursue all viable options; prepare files for litigation, trial, or subrogation as required. Actively participate in mediation and arbitration sessions, engaging in settlement discussions where needed. Report critical loss developments to management and advise on relevant portfolio trends. Collaborate closely with underwriting and risk engineering teams to support Liberty's integrated business unit approach, ensuring seamless underwriting and claims management delivery. Participate in claims audits and quality checks as needed. Responsible for planning and conducting training for PST colleagues, and responsible for reviewing work done by others to ensure compliance with specified service level agreements and expected technical standards. Identify suspicious or potentially fraudulent claims, arranging investigations and briefing senior management when further action is warranted. Consistently demonstrate behaviour aligned with Liberty's core values. Ensure compliance with all legal, statutory, and corporate requirements in a timely manner. Take initiative and responsibility for ongoing development of both technical and soft skills. Perform other duties as assigned by your manager. Exceptional attention to detail Excellent time management skills Strong verbal and written communication skills Highly developed, commercially aware negotiation skills Effective influencing abilities Advanced decision-making capabilities Proven track record of driving results Strong analytical skills Strategic agility and foresight Demonstrated ability to successfully manage a portfolio of Marine claims Excellent presentation skills Outstanding relationship-building and customer service skills Ability to work efficiently across multiple systems Minimum of 5 years' experience in handling Marine claims Experience in dealing with cross border claims is desirable, as would be legal and / or adjusting skills Proficient in PC-based systems and applications, including Outlook, Microsoft Word, Excel, PowerPoint, and database systems for managing contacts, schedules, and calendars. Qualifications in a related discipline are highly desirable. Strong oral and written communication skills in English
COMPANY OVERVIEW :
Liberty Specialty Markets, offers specialty and commercial line insurance and reinsurance across Asia Pacific.
Find out what it takes to be part of a global Fortune 100 company that exists to help people embrace today and confidently pursue tomorrow.
- A truly great place to work based on team-work culture.
- Attractive and competitive salary and benefits.
- Career development opportunities.
WHY JOIN US :
JOB DESCRIPTION :
The PST Senior Technical Claims Specialist, working with minimal supervision, proactively manages a portfolio of Marine claims across Commercial & Specialty and Retail throughout the entire claim lifecycle, delivering efficient and accurate claims handling in accordance with agreed SLA / KPI, any applicable Liberty Claims Value Proposition and other requirements / guidelines. This role involves conducting thorough investigations, raising appropriate reserves, monitoring progress, documenting developments, and settling or closing claims promptly and cost-effectively, all within prescribed authority limits. The role also serves as a primary technical referral point for claims managed by the PST team that are within the incumbent's delegated authority.
The role :
About you :
WHAT NEXT?
If you believe you can make a positive contribution to our team and want to be part of Liberty's exciting future we would love to hear from you.
Please click APPLY NOW and attach your resume.
Agencies – We've got this covered
We care about your privacy and the protection of your information. Our Privacy Policy is available at By submitting an application for this role, you confirm that you have read, understood and consent to our Privacy Policy and further, that we may store any information you provide in the cloud and / or a third party platform used by the Liberty Mutual Group. You also agree that we may transfer your information to another country, including a country with different privacy laws to that of your own. You further agree that we may store your information for a period of up to 5 years and that we may contact you about relevant employment opportunities with the Liberty Mutual Group.
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