Team Lead / Manager - Operations, Workforce, Training and / or Quality Team

Team Lead / Manager - Operations, Workforce, Training and / or Quality Team

Full-time WNS (Holdings) Limited (NYSE : WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services, and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Responsibilities : Must have good problem-solving, decision-making & analytical skills. Manage team performance. Provide effective coaching and constructive feedback to subordinates. Perform administrative tasks for operational support. Lead teams in achieving metric goals, complete monthly deliverables and tasks. Minimum Requirements : Must have at least 2 years of relevant experience in Operations / Training / Workforce as Team Lead or Manager. Candidates must have at least 2 years of experience in managing a team. Preferably with experience in Insurance, Healthcare, or Financial Account. Diploma or equivalent. Language requirement defers on the hiring account - preferably have verbal and written experience in English / Malay / Mandarin / Cantonese / Japanese, etc.

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