Order Management Specialist - Vietnamese Speaker

Overview

Order Management Specialist - Vietnamese Speaker. bp Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry. We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives. Join our Finance team and advance your career as an Order Management Specialist - Vietnamese Speaker.

Responsibilities

• The OM Specialist is the customer’s key contact point when placing orders for International, Domestic Marine and Energy products and services. The role includes helping to manage the customer relationship on behalf of International, Domestic Marine and Energy, and managing the entire order to invoice process as part of the Order-to-Cash (O2C) process.
• Ensure the customer order is aligned with brand offer before order placement, and keep the customer apprised of delivery progress (e.g., changes to vessel ETA and nominated port, product shortages, out-of-hours incidents, price enquiries).
• Demonstrate deep understanding of customer service processes and the complexities of shipping, marine and energy markets and their global supply network.

Key Results / Accountabilities

Key Challenges

Qualifications, Experience and Competencies

Education and Experience

Preferred Criteria

Benefits

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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