Client Services Analyst

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About Us

OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.

About The Role

Client Services Analyst

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years : MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bringing together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.

About The Job

The triResolve Client Relationship and Services team, CRS, is responsible for the end-to-end customer experience for triResolve. CRS will start interacting with the firm as a prospect, make sure they test successfully and decide to become a client, secure top-of-the-line daily support and check in with the client proactively with regular intervals to ensure they are aware of new features and are generally looked after. CRS will also work closely with internal teams to develop the service technically and continuously improve processes and optimise output.

The role is responsible for coordinating the triResolve Client Relationship and Services in the respective region. This role works closely together with other members of the Client Relationship and Services team, the Product and Business Managers, Business Development as well as Development.

Duties & Accountabilities

• Responsible for Client Relationship and Services for regional subscribers
• Day-to-day service delivery to triResolve subscribers
• Ensuring regional subscribers receive adequate training and support.
• Ensuring regional subscribers derive maximum value from usage of triResolve.
• Provide excellent customer service across all asset classes and initiatives.
• Work closely as part of a global team of Client Relationship and Services Client Manager.
• Self-accountability in making sure that self is adequately trained and informed in supporting our services.
• Participating in pre-sales and sales activities for regional prospects and customers.
• Responsible for trial and pilot of triResolve services for prospects.
• Participates in testing and Quality Assurance of new functionalities or fixes.
• Contributes and participates in improving internal processes.

Business Competencies

Education & Experience

Personal Competencies

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

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