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Fashion Retail Field Trainer

Fashion Retail Field Trainer

Luxury Business SolutionsKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Primary Purpose :

This role will be responsible for supporting all service and selling training strategies, as well as Omnichannel initiatives and programs, to help drive The Brand Experience in stores. The training scope encompasses retail stores across Malaysia, reporting to Manager, Retail Training & Development.

The successful individual will leverage their proficiency in customer experience to...

  • Support training strategy and implementation plan for Malaysia Retail stores, adapting global strategies / content as needed to align with the needs and priorities of the business
  • Partner with the Retail Management team to implement business strategies and support sales and service goals with impactful training initiatives, including for annual Store Manager Conferences and other priority programs
  • Help drive a differentiated customer experience in stores by understanding customer shopping needs, competitive best practices, and the luxury service environment (within and beyond retail)
  • Champion and support the implementation of The Brand Experience selling ceremony in stores
  • Leverage and maintain Brand's online learning platform to ensure strong and effective implementation of foundational Brand training programs and tangible impact on sales and KPIs
  • Regularly participate in store visits to understand evolving in-store experience, store level opportunities and implementation considerations
  • Support in the development of effective networks / mechanisms for training implementation (e.g., store / regional train-the-trainer initiatives)
  • Provide training support to the Wholesale and distribution partner network as needed, adapting materials to meet the needs of their business
  • Gather and utilize field feedback to assess effectiveness of training programs and identify ongoing training needs and opportunities

The individual will possess...

  • Bachelor's degree with a minimum of 2-4 years of experience in retail or hospitality training and development
  • Strong competency in creating engaging training content and learning tools
  • Strong written and verbal communication and presentation skills
  • Ability to develop and implement creative approaches to training programs that drive tangible results, Ability to implement strategies, measure impact, and make necessary adjustments to achieve objectives
  • Ability to analyze customer-related data and draw conclusions leading to improvement recommendations
  • Ability to build effective cross-functional partnerships
  • Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities
  • Luxury brand experience a plus
  • Job Type : Full-time

    Pay : RM4, RM6,500.00 per month

    Benefits :

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Work Location : In person

    Buat amaran kerja untuk carian ini

    Trainer • Kuala Lumpur, Kuala Lumpur, Malaysia