Fashion Retail Field Trainer

Primary Purpose :

This role will be responsible for supporting all service and selling training strategies, as well as Omnichannel initiatives and programs, to help drive The Brand Experience in stores. The training scope encompasses retail stores across Malaysia, reporting to Manager, Retail Training & Development.

The successful individual will leverage their proficiency in customer experience to...

• Support training strategy and implementation plan for Malaysia Retail stores, adapting global strategies / content as needed to align with the needs and priorities of the business
• Partner with the Retail Management team to implement business strategies and support sales and service goals with impactful training initiatives, including for annual Store Manager Conferences and other priority programs
• Help drive a differentiated customer experience in stores by understanding customer shopping needs, competitive best practices, and the luxury service environment (within and beyond retail)
• Champion and support the implementation of The Brand Experience selling ceremony in stores
• Leverage and maintain Brand's online learning platform to ensure strong and effective implementation of foundational Brand training programs and tangible impact on sales and KPIs
• Regularly participate in store visits to understand evolving in-store experience, store level opportunities and implementation considerations
• Support in the development of effective networks / mechanisms for training implementation (e.g., store / regional train-the-trainer initiatives)
• Provide training support to the Wholesale and distribution partner network as needed, adapting materials to meet the needs of their business
• Gather and utilize field feedback to assess effectiveness of training programs and identify ongoing training needs and opportunities

The individual will possess...

Job Type : Full-time

Pay : RM4, RM6,500.00 per month

Benefits :

Work Location : In person