Processing Services Specialist, Worker’s Compensation Claims

Overview

Processing Services Specialist, Worker’s Compensation Claims – Singapore region. Liberty Specialty Markets offers specialty and commercial line insurance and reinsurance across Asia Pacific. We are a global company focused on learning and development, with a practical, collaborative culture and a competitive salary and benefits package.

WHY JOIN US : You will experience an integrated and fun team culture where ongoing learning is a focus. On-the-job training, technical training, soft skills training and formal higher education support are provided. The remuneration includes a bonus, a wellness program with health & medical coverage for employees and their immediate family, plus quarterly team events and office amenities to support a positive work environment.

Job Description

We are looking for a Processing Services Claims Specialist to manage our claims handling processes and requirements across Singapore Work Injury Compensation. In this role you will support the Liberty Claims teams in the Singapore region. Fresh graduates are welcome to apply; relevant training will be provided depending on background.

The role : Claims handling responsibilities include recommending / establishing adequate reserves for indemnity (and in some instances, expense and recovery claims), raising appropriate payments, managing defined categories of losses and recoveries in accordance with modified claims handling requirements, determining policy coverage, and authorising payments within internal processes and the scope of authority.

Team relationships : Establish and maintain effective relationships with internal stakeholders and prioritize work to ensure daily workflows are maintained and KPI / SLA targets are met.

Team contribution : Abide by training guides and contribute to a strong team culture with ongoing training, company events and celebrations.

Compliance : comply with all legal, statutory and corporate affairs requirements.

About You

Qualifications (tertiary, certificate, diploma) in Insurance, Business or related discipline are highly desirable. A Certification in General Insurance issued by SCI is preferable. Prior experience in handling general insurance claims is desirable but not required. Strong English communication skills (written and spoken) are required for liaising with English-speaking stakeholders. High attention to detail, quality-focused communication and accuracy are essential. You should be engaged in continual process improvements and be flexible with changes to work arrangements as needed. You will need strong communication and interpersonal skills to interact professionally with stakeholders, and be a team player who enjoys a rewarding and collaborative work environment.

What’s Next

If you believe you can contribute positively to our team and want to be part of Liberty’s exciting future, we would love to hear from you. Please click APPLY NOW and attach your resume.

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Privacy note : We care about your privacy and the protection of your information. Our Privacy Policy is available at By submitting an application for this role, you acknowledge that you have read and consent to our Privacy Policy and that we may store your information in the cloud or a third-party platform used by the Liberty Mutual Group. You may be contacted about relevant employment opportunities, and information may be transferred to another country, including countries with different privacy laws. Information may be stored for up to 5 years.

Job Application Questions

Your application will include the following questions :

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• Which of the following languages are you fluent in?
• What’s your expected monthly basic salary?
• How would you rate your English language skills?
• How many years’ experience do you have as a Worker’s Compensation role?

Liberty Specialty Markets is the global specialty risks division of Liberty Mutual Insurance. Liberty APAC has offices across the Asia Pacific region, with a focus on specialist commercial lines insurance and reinsurance.

Note : If you suspect any fraud or misrepresentation related to this job ad, please report it through the appropriate channels and include any relevant details.

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