Customer Service
KUANG YEE IMAGE PRESS SDN BHDSeberang Perai, Penang, Malaysia14 hari lalu
Penerangan pekerjaanExcellent communication and interpersonal skills, with the ability to build rapport with customers Strong problem-solving and critical thinking abilities to handle customer queries efficiently Familiarity with customer service best practices and a commitment to providing exceptional service Proficient in English and the local language, with the ability to communicate clearly and effectively Enthusiasm for working in a fast-paced, dynamic environment Previous experience in a customer-facing role is preferred EPF, SOCSO, EIS Annual performance bonus Training & career advancement opportunities
About the role
Join the customer service team at KUANG YEE IMAGE PRESS SDN BHD 's as a full-time Customer Service representative. Based in Nibong Tebal, Penang, this role will see you interacting with customers, handling queries and ensuring a high level of service and satisfaction.
What you'll be doing
- Responding to customer inquiries via phone, email, and online chat in a timely and professional manner
- Providing accurate information about products, services, and company policies
- Resolving customer complaints and concerns effectively
- Documenting customer interactions and following up as needed
- Collaborating with other departments to ensure a seamless customer experience
- Identifying opportunities to improve customer service processes and procedures
What we're looking for
What we offer
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Customer Service • Seberang Perai, Penang, Malaysia