Customer Service

KUANG YEE IMAGE PRESS SDN BHDSeberang Perai, Penang, Malaysia

13 days ago

Job description

About the role

Join the customer service team at KUANG YEE IMAGE PRESS SDN BHD 's as a full-time Customer Service representative. Based in Nibong Tebal, Penang, this role will see you interacting with customers, handling queries and ensuring a high level of service and satisfaction.

What you'll be doing

Responding to customer inquiries via phone, email, and online chat in a timely and professional manner
Providing accurate information about products, services, and company policies
Resolving customer complaints and concerns effectively
Documenting customer interactions and following up as needed
Collaborating with other departments to ensure a seamless customer experience
Identifying opportunities to improve customer service processes and procedures

What we're looking for

Excellent communication and interpersonal skills, with the ability to build rapport with customers

Strong problem-solving and critical thinking abilities to handle customer queries efficiently

Familiarity with customer service best practices and a commitment to providing exceptional service

Proficient in English and the local language, with the ability to communicate clearly and effectively

Enthusiasm for working in a fast-paced, dynamic environment

Previous experience in a customer-facing role is preferred

What we offer

EPF, SOCSO, EIS

Annual performance bonus

Training & career advancement opportunities

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Customer Service • Seberang Perai, Penang, Malaysia

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