System Support

Responsibilities

• Analyse system issues and user-reported problems, identify root causes, and provide effective solutions or escalate to the appropriate teams.
• Monitor and maintain system performance to ensure smooth daily operations and service continuity.
• Perform servicing administration including report preparation, data validation, and system updates.
• Ensure quality of deliverables by conducting functional testing, system testing, UAT coordination, and regression testing.
• Document and execute test cases, scenarios, and outcomes for traceability and continuous improvement.
• Work closely with developers to review system changes, API integrations, and mobile app updates for quality assurance.
• Provide support and guidance for admin portals, and anything related to mobile applications.
• Maintain user documentation, FAQs, training materials, and guides for end-users and stakeholders.
• Provide end-user support, troubleshooting, and guidance through various communication channels.
• Ensure support tickets are managed within agreed SLAs and turnaround time expectations.
• Track, monitor, and report recurring issues, providing insights to improve system quality and reduce defects.
• Collaborate with cross-functional teams to improve processes, enhance customer experience, and ensure service deliverables are met / exceeded.

Requirements

Job Type : Full-time

Pay : RM2, RM3,500.00 per month

Benefits :

Application Question(s) :

Education :

Experience :

Work Location : In person