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Mandarin Team Lead Customer Service
Agensi Pekerjaan JobScoper Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia26 hari lalu
Penerangan pekerjaanAt least 1â2 years of Team Lead experience in a customer service / contact centre environment Fluent in Mandarin and English Strong leadership, coaching, and communication skills Flexible to work in a 24 / 7 shift-based environment Annual Leave and Sick Leave Training Provided Allowance Provided EPF and SOCSO
Job Responsibility
- Lead and coach a team of customer service reps to deliver excellent support
- Monitor performance, handle escalations, and ensure KPIs / SLAs are met
- Conduct regular feedback sessions and team meetings
- Collaborate with QA, training, and operations teams for process improvement
Job Requirements
Job Benefits
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Customer Service Team Lead • Kuala Lumpur, Kuala Lumpur, Malaysia