Service Advisor

Responsibilities

Responsible for handling of customer’s complaint of their car including receiving customers’ cars and opening of Job Card Establishing and maintaining good working relationships with customers to encourage more repairs and up selling not forgetting to attain customer satisfaction and royalty Supporting the technicians in every area possible. Providing quotations when requested by customers and advise customers on the amount of time required Monitoring of recalls and campaigns to ensure that such recalls and campaigns are carried out whenever the car is in the workshop Establishing and maintaining team spirit and motivation To arrange chauffeur service to VIP guests, prospects and customers in Rolls-Royce vehicles as and when required. To deliver a definitive Rolls-Royce experience, the 'magic carpet ride', to clients or guests at all time; by paying close attention to detail and ensure high personal standards in appearance, behavior, attitude as well as planning ahead. To assist in picking up and delivering of customers’ Rolls-Royce cars to and from workshops. To ensure proper follow up on work in progress status to customers every day. To ensure proper follow up on back order parts and update customers on status. To ensure proper and detail recording of all cars when perform service reception at the car. To ensure proper handover of car to customers. To ensure all WIPs are closed in accordance to time frame. To assist in marketing events and activities when required. Other ad hoc jobs such as send car to wash bay, top up petrol, pick up guests from airport or other locations. Any other suitable duties assigned by the management from time to time.

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