Digital Engagement Marketing Lead

JOB SUMMARY

The Employees Provident Fund (EPF) safeguards the retirement savings of millions of Malaysians and is committed to delivering excellent services to our members. We are seeking a Digital Engagement Executive (Marketing Automation) to support and optimise member engagement initiatives using the Insider platform and other marketing automation tools.

In this role, you will execute data-driven campaigns, support workflow automation, and conduct funnel analysis to enhance member experiences across their lifecycle. You will also collaborate with cross-functional teams to deliver impactful campaigns that are compliant with EPF's governance and PDPA standards, guided by our values of Progressive, Empathy, Teamwork, and Integrity.

JOB RESPONSIBILITIES

• Campaign Execution & Monitoring : Set up, execute, and track digital marketing campaigns across email, SMS, WhatsApp, push notifications, social media, web, and app channels, ensuring accuracy and timeliness.
• Workflow Automation : Support the development and maintenance of automated workflows for member onboarding, retention, and re-engagement, aligned with lifecycle marketing goals.
• Data & Segmentation : Manage and validate customer data to build accurate audience segments for personalised messaging, while ensuring compliance with PDPA and governance standards.
• Funnel Analysis & Optimisation : Analyse member journeys across digital touchpoints using Google Analytics and Insider; identify drop-off points and recommend improvements.
• Testing & Optimisation : Conduct A / B and multivariate testing; monitor campaign KPIs (open rates, click-through rates, conversions, adoption rates), and refine campaigns accordingly.
• Content Development : Assist in developing creative and informative campaign content tailored to different segments and lifecycle stages.
• Collaboration : Work closely with marketing, analytics, product, IT, CX teams, and external vendors to ensure campaigns are delivered effectively and on time.
• Reporting & Insights : Prepare campaign performance reports, highlight insights, and propose optimisation strategies for continuous improvement.
• Innovation & Learning : Stay updated with marketing automation trends, tools, and best practices, and contribute ideas to strengthen EPF's digital engagement strategies.

JOB REQUIREMENTS

JOB STATUS

Contract / Permanent

All applications are strictly

CONFIDENTIAL

and only shortlisted candidates will be called in for interview. Applications are deemed

UNSUCCESSFUL

if there is no feedback from the EPF

2 MONTHS

after the closing date of the advertisement.