Assistant Front Office Manager

Overview

Mercure Kuala Lumpur Trion, the tallest hotel building in South East Asia, is strategically located at , an exciting mixed development with an urbanite attitude that radiates life, energy and endless opportunities. Featuring 228 impressive and tastefully designed rooms and suites on level 38 and upwards, with amazing view of Kuala Lumpur’s iconic skyline from the rooms.

Responsibilities

• Check that all Front Office employees report to work punctually and are well groomed before each of their shifts
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
• Communicate with Front Office Manager on all matters regarding guest services and hotel operations
• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
• Coordinate full-house situations and make all necessary arrangements to handle overbooking and relocate guests
• Liaise with the Finance Department to ensure that credit procedures are properly carried out with a view to achieving higher yield and increasing revenue
• Make courtesy calls to VIPs, long-stay and corporate guests to obtain feedback and proactively address any service lapses
• Handle all guest correspondences and ensure prompt follow-ups

Qualifications

Seniority level

Employment type

Job function

Industries

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