DRSC A&A - Consultant / Senior Consultant - Operation (L&D)

Select how often (in days) to receive an alert :

Date : 18 Sept 2025

Location : Kuala Lumpur, MY

Title : Service Line (based in Assurance) – Consultant / Senior Consultant

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Key Responsibilities

• Program & Course Operations
• Coordinate scheduling, logistics, and resource allocation for training programs (virtual and in-person).
• Manage trainer assignments, participant enrollment, and course materials.
• Ensure smooth delivery of sessions, including tech setup, venue arrangements, and post-training follow-up.
• Manage learner registration, communications, and support.
• Collect and analyze participant feedback to improve programs.
• Act as point-of-contact for client queries and program coordination.
• Process & Systems Management
• Develop, document and optimize workflows for course delivery.
• Maintain Learning Management System (LMS), CRM and operational databases.
• Ensure compliance with accreditation, certification or industry standards where applicable.
• Finance & Reporting
• Support budgeting, vendor invoicing, and financial tracking of programs.
• Monitor key operational metrics (attendance, completion rates, client satisfaction).
• Generate reports for management and clients.
• Team & Stakeholder Support
• Liaise with sales, marketing, and product teams to ensure alignment.
• Support trainers with preparation, briefing, and resources.
• Provide operational insights to improve overall efficiency.

Leadership Expectations

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities.

Requirements

Equal Employment Opportunity (EEO) Statement

#J-18808-Ljbffr