Specialist, Operational Excellence (Voice of Customer)

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

About the Opportunity

The Operational Excellence (OpEx) specialist will think big about the future of FinTech (Crypto, Blockchain, etc.) and how you can bring significant impact to the organization in terms of operational efficiency, effectiveness and most importantly, improving customer experience. The Operational Excellence Specialist is mainly responsible for identifying areas of improvement within the group and developing systematic approaches to streamline processes, enhance productivity and enhance product-using experiences.

At your core, you'll thrive in a fast-paced, collaborative, process-driven environment and is able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of OKGroup products, features, and services.

Key Responsibilities : What You'll be Doing :

• Identify improvement opportunities based on data analysis, and voice of customer analysis and bring back to external stakeholders for further product or campaign enhancements.
• Being the key contact point between OpEx, the operations team, and external stakeholders
• Work with different stakeholders from the operations team to gather insights, understand requirements and develop solutions.
• Drive and lead the process, policies, and procedure re-engineering initiatives with internal and external stakeholders to ensure effective execution and efficiency across business operations activities.
• Proactively address, identify, and tackle potential key issues and blockers in achieving operational excellence within GBS team.
• Foster agile corporations and coordination across different functions during business incidents or crises.
• Take the lead in the governance of GBS function SOPs to ensure the document remains relevant to the standards and requirements of the GBS functions.
• Develop and implement operation support readiness including communication strategies, stakeholder engagement, and training programs.
• Manage and oversee projects related to operational process improvements from initiation to completion.
• Develop and implement operation support readiness including communication strategies, stakeholder engagement, and training programs.

Requirements : What We Look For In You

Why Join Us?

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