Bellman

• Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner. Extend particular assistance to children elderly and disabled.
• Inform guests of vehicle parking procedures.
• Attend review of daily event sheet with Bell Captain and be familiar with regular guests.
• Be knowledgeable about hotel facilities updated on activities promotions and happenings in the hotel/city to provide accurate information.
• Assist Valet Parkers in issuing valet ticket to guests.
• Direct flow of traffic at hotel driveways ensuring maximum safety.
• Coordinate with security for the strict implementation of safety procedures.
• Handle guests luggage promptly and professionally using safe handling techniques.
• Deputize for Bellmen when necessary in retrieving/loading guest items from cars busses vans and carts.
• Grasp lift carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby.
• Ensure that all luggages are retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move.
• Respond to queries positively.
• Follow department policies procedures and service standards including all safety policies
• Report Lost & Found items.
• Perform other duties as assigned and requested

Qualifications :

• Passion for Guest Service
• Highly organized results-oriented with the ability to be flexible and work well under pressure
• Strong interpersonal and problem solving abilities
• Excellent presentation and communication skills
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times

Additional Information :

Join us and start your hospitality journey with Accor!

A Career That Makes Your Hear Beat.

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Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1