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Customer Service Associate

Customer Service Associate

ZUCCA COMMERCE SDN BHDShah Alam, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaan

We are looking for a proactive and empathetic Customer Service Associate with previous experience in e-commerce to join our team. You will be the first point of contact for our customers across multiple platforms, helping to resolve their inquiries and ensure a seamless post-purchase experience.

Job Description

Responsibilities :

  • Respond promptly to customer inquiries via chat and social media (especially TikTok Shop, Shopee, Lazada, and Shopify channels).
  • Handle order-related issues including shipping updates, refunds, returns, and exchanges.
  • Coordinate with the operations, warehouse, and e-commerce teams to resolve customer concerns quickly and efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Monitor platform performance metrics and help improve store ratings by delivering excellent service.
  • Identify common customer pain points and suggest improvements to enhance the customer experience.
  • Support live campaign periods with extended or flexible working hours if needed.

(Apply now at #J-18808-Ljbffr

Buat amaran kerja untuk carian ini

Customer Service • Shah Alam, Selangor, Malaysia

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