Digital - Infrastructure, Specialist

Job Description

• Assist in managing the company's technology infrastructure, including servers, networks, and cloud-based systems.
• Assist with planning, designing, and implementing infrastructure projects to improve performance, reliability, and security.
• Provide technical support to infrastructure team members and end-users.
• Monitor infrastructure performance and identify and resolve issues on time.
• Collaborate with cross-functional teams to ensure technology infrastructure meets business needs.
• Stay up-to-date with emerging technologies and make recommendations for adoption where appropriate.
• Monitor and maintain M365 security settings and compliance features.
• Stay informed about the latest developments in the M365 ecosystem and recommend enhancements or new features that align with organizational goals.
• Support all business software related issues e.g. : ERP, CRM, etc.
• Educate end-users on M365 features, functionalities, and best practices.

Requirements

• Proven experience in implementing and administering Microsoft 365 applications and services.
• Bachelor Degree in Computer Science, Software Engineering, Information Technology or 3 years experience in related fields.
• Strong technical skills in managing servers, networks, and cloud-based systems.
• Knowledge of security and compliance requirements.
• In-depth knowledge of Microsoft 365 suite, including but not limited to SharePoint, Teams, Exchange Online, OneDrive, and Office applications.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills, including the ability to work effectively with cross-functional teams.
• Ability to work independently and adapt to a fast-paced, changing environment.
• Experience with ITIL or other IT service management frameworks is a plus.
• Ability to thrive in a dynamic, rapidly changing environment.
• Detail-oriented with a strong focus on quality and accuracy.
• A team player with a can-do attitude with the ability to work proactively and independently.
• Acts with urgency, seeks new ideas, and is always able to suggest alternatives when faced with obstacles.
• Ability to work well under pressure and have excellent interpersonal and communication skills.
• Demonstrates strong personal ethics and a sense of purpose and willingness to learn and explore new trends and technology.

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