Talent.com
Virtualization Consultant - Citrix
Virtualization Consultant - CitrixConfidential • Malaysia
Virtualization Consultant - Citrix

Virtualization Consultant - Citrix

Confidential • Malaysia
17 hari lalu
Penerangan pekerjaan

Role Summary

This role is responsible for the technical oversight and daily operational management of workplace virtualization technologies under the Global End User Services (EUS) function. The position plays a key role in ensuring the delivery, adoption, and compliance of modern desktop virtualization solutions across global end markets. It also ensures that all activities adhere to IT governance, security standards, and global service policies.

Key Objectives & Impact

  • Provide subject matter expertise and operational support for Citrix Virtual Desktop Infrastructure (VDI) and Microsoft Windows 365 (Cloud PC).
  • Manage escalations, incidents, and performance issues within the region, acting as the regional technical point of contact.
  • Ensure that services meet business needs, comply with IT standards, and evolve with technological advancements.
  • Support technology change initiatives, service improvements, and vendor engagements across global markets.

Key Responsibilities

Oversee day-to-day management of :

  • Citrix Virtual Desktop Infrastructure (VDI)
  • Microsoft Windows 365 and Cloud PC environment
  • Virtual desktop image releases
  • Security, compliance, and vulnerability management
  • General Modern Workplace technologies
  • Act as Single Point of Contact (SPOC) for technical issues and escalations related to workplace virtualization technologies in the region.
  • Manage service delivery in collaboration with third-party providers and ensure SLA compliance.
  • Collaborate with internal teams and external vendors on technical change initiatives, solution deployments, and technology upgrades.
  • Conduct service reviews and drive continuous improvement plans for performance, compliance, and user experience.
  • Facilitate solution integration to support seamless service delivery and operational efficiency.
  • Ensure workplace services align with global IT architecture and security standards.

    • Essential Experience & Skills

    Experience Required :

  • Strong experience in global enterprise environments leveraging both in-sourced and out-sourced IT service models.
  • Proven track record in technology transformation, migration, change delivery, and IT operations.
  • Technical / Functional Skills :

    • In-depth understanding and hands-on experience with :

  • Citrix VDI platforms
  • Microsoft Windows 365 and Cloud PC
  • Virtual desktop image management
  • Security, patching, and compliance for virtual desktop environments
  • Modern Workplace technologies and integration
  • Excellent vendor management, particularly with Microsoft and Citrix service partners.
  • Familiarity with solution integration and service architecture.
  • Leadership & Communication :

    • Demonstrated leadership in technical service delivery and cross-functional collaboration.

  • Strong written and verbal communication skills for engaging with business and technical stakeholders.
  • Proven ability to bring together diverse teams (analysts, architects, engineers) to resolve service issues.
  • High personal accountability, self-initiative, and a continuous improvement mindset.

    • Candidate should have the following skillsets as well-

  • Intune Autopilot
  • H / W Certifications
  • OS Image Engineering
  • Task Sequence
  • PXE Boot / Network Deployment
  • Powershell
  • Windows Hello
  • Feature update

    • Education, Qualifications & Certifications

    Required :

    Strong technical proficiency in :

  • Microsoft 365 services
  • Microsoft Intune
  • Windows 10 / 11
  • Microsoft Teams and collaboration tools
  • ITIL service management experience (incident, problem, change, SLA).
  • Excellent analytical, troubleshooting, and time management skills.
  • Strong awareness of cybersecurity best practices and compliance requirements.
  • Preferred Certifications (Beneficial) :

    • Microsoft Certified : Intune Administrator, Windows 365, Azure Virtual Desktop

  • Azure Fundamentals / Administrator
  • ITIL Foundation or higher
  • Project management certification (e.g. PMP, PRINCE2)

    • Skills Required

    Intune, Os Imaging, Powershell, Network Deployment, Citrix, Vdi, virtual desktop infrastructure

    Buat amaran kerja untuk carian ini

    Consultant • Malaysia