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Customer Service Executive - Mandarin & Cantonese Speaker - Ara Damansara

Customer Service Executive - Mandarin & Cantonese Speaker - Ara Damansara

Arvion ServicesKuala Lumpur, Malaysia
3 jam yang lalu
Jenis pekerjaan
  • Quick Apply
Penerangan pekerjaan

Job Overview :

As a Customer Service Executive , you will serve as a liaison between our company and customers, resolving issues and providing accurate product / service information. This is an exciting opportunity for Mandarin or Cantonese speakers to build a rewarding career in customer service.

Key Responsibilities :

  • Handle inbound calls, chats, and emails related to customer inquiries, complaints, feedback, and product / service issues.
  • Provide accurate information to exceed customer expectations and ensure customer satisfaction.

Collaborate with your team to meet KPIs and SLA targets.

  • Resolve customer concerns quickly and efficiently, while maintaining professionalism and a positive attitude.

    • Required Skills and Qualifications :

    Fluency in Mandarin and / or Cantonese (verbal and written).

  • Strong interpersonal skills, with the ability to adapt to changes and work effectively in a team.

    • Ability to work in a fast-paced environment .

  • SPM graduates and entry-level candidates are encouraged to apply ( Full training provided).

    • Previous customer service experience in the service industry is a plus.

    Office Location : Ara Damansara

    Must be willing to work on rotational shifts .

    Benefits :

  • KPI Allowance : RM500
  • Night Shift Allowance : RM400
  • EPF & SOCSO
  • Sick leave
  • Annual leave
  • 5 mins from Kelana Jaya LRT station and a shopping mall.
  • Office is located next to housing area. Convenient for outstation candidates.
  • Quarterly staff recognition and appreciation Stage : Customer Service Executive >

    • Senior Customer Service Executive >

    Team Leader >

    Senior Team Leader >

    Assistant Manager >

    Manager >

    Senior Manager

  • IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
    • Buat amaran kerja untuk carian ini

    Customer Service Executive Mandarin Speaker • Kuala Lumpur, Malaysia