Payment Operations Manager

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Job Description :

• Manage Deposits and Withdrawals on a secure basis with adequate controls, liaising with the Risk & Fraud Team as well as compliance to ensure the correct level of controls are agreed in advance
• Proactively Manage and advance relationships with key contacts at payment service providers
• Oversee / Monitor accounts in the regions and keep up-to-date with in-country legislative developments to provide assistance on processing requirements
• Monitor and review supplier service delivery against Service Level Agreements and also internal KPIs, with the aim of ensuring ongoing stability and resilience of our products
• Liaise and maintain strong relationship with regional payment processors, ensuring compliance with facilities and service fee
• Identify and articulate to the Chief Financial Officer an efficient transactional Payment Processing and payment infrastructure to minimize cost and regulatory risk to Zeal, managing the staff within to maintain this in a tightly controlled environment.
• Suggest improvements to the Payments Infrastructure in order to maximize throughput and value by minimizing Fraud and costs
• Interface with the Risk, Customer Service and Product Manager in the research and prioritization of new features / products to support ongoing global market expansion
• Develop and maintain a set of Payment Processing SOPs
• As part of the ongoing due diligence process, this role is expected to assess, understand and communicate to the finance group any changes to the PSP strategy, structure, model

Requirements

Benefits

Interview process :