Sales Administrator

Overview

The Sales Admin will support the sales team by managing administrative tasks, coordinating with internal departments, and providing excellent customer service. This role is essential for ensuring smooth sales operations and maintaining high customer satisfaction, particularly in supporting the heavy equipment industry at Sany International Developing (M) Sdn. Bhd.

Responsibilities

• Assist the sales team with customer inquiries, quotations, and order processing.
• Prepare and manage sales documents, including contracts, purchase orders, and invoices.
• Ensure timely and accurate data entry in the CRM system and maintain customer records.
• Dealer management; required for business trips to East Malaysia.
• Order Processing & Tracking : Oversee order processing from start to finish, ensuring timely fulfillment; track order status, coordinate with the warehouse and logistics teams, and update customers on shipment schedules; handle order changes, cancellations, and related customer concerns.
• Customer Service : Serve as the primary point of contact for customer inquiries, ensuring prompt and professional communication; address customer complaints or escalations in coordination with the sales and customer service teams.
• Administrative Support : Support the sales team with reports, presentations, and other necessary documentation; manage scheduling and coordinate meetings, including customer site visits and internal sales meetings.
• Inventory Coordination : Collaborate with the warehouse team to monitor inventory levels, manage stock allocation, and ensure product availability; prepare and maintain inventory reports to inform sales strategies.
• Documentation & Compliance : Ensure all sales documentation is compliant with company policies and industry regulations; maintain organized records for audits and compliance reviews.

Qualifications

Seniority level

Employment type

Job function

Industries

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