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It Support Technician

Asgard Resources Sdn BhdBangsar, Kuala Lumpur, Malaysia

15 jam yang lalu

Penerangan pekerjaan

Asgard Resources Sdn Bhd is hiring a Full time It Support Technician role in Bangsar South, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.

Job summary :

Flexible hours available

We are seeking an experienced Senior IT Engineer to join our global IT Operations team. In this role, you will manage and support enterprise IT systems across Microsoft 365, Active Directory, cloud, and virtualization platforms. You will be responsible for Tier 3 support, tenant administration, and infrastructure optimization while ensuring compliance, security, and operational excellence.

The role involves cross-team collaboration, automation, and technical leadership in a dynamic and fast-paced environment. Key Responsibilities

Provide Tier 3 technical support for enterprise systems and applications.

Manage and maintain the overall Microsoft 365 tenant (Exchange Online,

SharePoint Online, Teams, Intune).

Administer Active Directory and Azure AD (user provisioning, group policies,

MFA, SSO, conditional access).

Oversee endpoint management using Intune, Jamf, and Endpoint Central.

Configure and support Exchange mail flow, retention policies, and hybrid

setups.

Implement and monitor compliance, security, and governance policies (DLP,

audit logging, eDiscovery).

Manage and support VMware / vSphere, Windows & Linux servers, and storage

environments (SAN / NAS).

Provide technical leadership on IT infrastructure projects (cloud migrations,

enterprise rollouts, and upgrades).

Automate processes using PowerShell, Bash, or scripting tools for efficiency

and reporting.

Document procedures, create knowledge articles, and deliver training to IT

staff and end-users.

Collaborate with cross-functional teams to ensure compliance, incident

resolution, and system optimization.

Participate in on-call support and respond to escalated technical issues.

Core Technical Skills Required

Microsoft 365 Administration : Exchange Online, SharePoint, Teams, Intune

Identity & Access Management : Active Directory, Azure AD, Conditional Access,

MFA, SSO

Virtualization & Infrastructure : VMware / vSphere, Windows & Linux servers,

SAN / NAS

Cloud Platforms : Azure, AWS, or GCP (experience with hybrid environments)

Automation & Scripting : PowerShell, Bash, Graph API, workflow automation

tools

Security & Compliance : DLP, audit logging, eDiscovery, Microsoft Defender,

compliance policies

Endpoint Management : Intune, Jamf, Endpoint Central

Networking & Infrastructure Knowledge : DHCP, DNS, GPO, domain trusts

Requirements

Malaysian citizenship is mandatory.

Bachelor's Degree in IT, Computer Science, or related field (or equivalent

experience).

5+ years' experience in enterprise IT infrastructure and Microsoft 365

environments.

Hands-on experience with Active Directory, cloud identity, and hybrid setups.

Strong knowledge of VMware, server administration, and endpoint management

tools.

Proficiency in PowerShell scripting and automation.

Excellent troubleshooting skills and ability to resolve complex Tier 3

issues.

Strong documentation, communication, and collaboration skills.

Why Join Us? Enterprise Systems : Manage and optimize Microsoft 365 and global IT infrastructure. Challenging Projects : Work on enterprise cloud migrations, hybrid identity, and automation initiatives. Attractive Package : Competitive salary, benefits, and sponsored certifications. Security-Focused : Lead compliance, governance, and endpoint protection strategies. Schedule : Monday to Friday (on-call support rotation when required). Work Arrangement : Hybrid (Kuala Lumpur).

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It Support Technician • Bangsar, Kuala Lumpur, Malaysia