Customer Service Representative (ID : 671905) (WFH) Financial Industry

Customer Service Representative (ID : ) (WFH) Financial Industry

Provide outstanding customer service by addressing client inquiries and resolving issues promptly.

Communicate effectively with clients through various channels, including email, phone, and Live Chat.

Collaborate with internal teams to ensure timely and accurate delivery of services.

Proactively identify and resolve issues to ensure client satisfaction.

Analyze client feedback to identify areas for improvement and implement solutions.

Requirements :

Possesses SPM or higher in any field.

Minimum 1 year of working experience in customer service role / client fronting role.

Understanding of financial markets, investment products, and regulatory requirements will be an advantage.

Ability to multitask and prioritize effectively in a dynamic and fast-paced financial environment.

Strong interpersonal and communication skills.

Willing to work during local Public Holiday.

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