Service Delivery Coordinator, Financial Solutions

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Summary

This role will be responsible to coordinate the Financial Solutions service execution at a global level. Main responsibility is to work cross-functionally and cross-regionally involving required Regions, Functions and Cencora business units – to manage Financial Solutions end-to-end process. Financial Solutions include Importer of Record (IoR), Exporter of Record (EoR), Enhanced liability among other solutions.

Responsibilities

• Responsible for processing Financial Solutions service requests such as Request for Information, Request for Proposal and Request for Quotation.
• Support key stakeholders (sales, legal, customer service, operations, depots, billing among others) with Financial Solutions’ internal guidelines, requirements and processes.
• Support sales and legal teams with Financial Solutions’ (Indemnity) Agreements.
• Control, maintain and update all Financial Solutions service requests, Indemnity Agreements, and rates in the corresponding Financial Solutions’ Service Request Smartsheet.
• Partner with finance and billing teams to ensure Financial Solutions’ services are billed correctly and on time.
• Generate and review Financial Solutions’ monthly reports to verify fee types, quantity of inbound shipments, customers, clinical trial protocols and ensure accurate billing to customers with no revenue leakage.
• Manage Financial Solutions’ demand and prioritize pipeline activities to drive revenue growth.
• Assist the Senior Manager – Financial Solutions in developing the service and expanding it to other regions and countries.
• Provide assistance in creating and updating Global SOPs and country-specific Work Instructions.
• Provide support in developing training materials for the service and lead training sessions as needed.
• Create, maintain and update an internal Master Database for the service per commodity / region / country (Northern, Central, and Eastern Europe / Europe, the Middle East and Africa / Northam / Latin America / Asia Pacific).
• Keep the Financial Solutions SharePoint and Mailbox organized and up to date.

Reports Directly To

Senior Manager - Financial Solutions.

Qualification

Requirements

Affiliated Companies : World Courier (Malaysia) Sdn Bhd.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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