Human Resource Supervisor (Payroll)

Overview

Handle employee disciplinary matters, grievances, and domestic inquiries in a fair and timely manner. Prepare and manage related documentation such as warning letters, disciplinary reports, and payroll records. Oversee end-to-end payroll processing to ensure accuracy, timeliness, and compliance with statutory requirements (EPF, SOCSO, EIS, PCB, etc.). Liaise with government bodies (e.g., JTK, IR Department) and ensure adherence to labour laws and company policies. Manage employee data updates, including salary, allowance, deduction, and leave information in the HR system. Respond to employee queries related to payroll, benefits, and HR policies. Support employee engagement initiatives such as town halls, dialogue sessions, and feedback programs to promote positive workplace relations. Review and update HR policies to ensure compliance with statutory and audit requirements. Provide guidance and training to supervisors on handling employee relations and compliance matters.

Requirements

• Candidate must possess at least Bachelor\'s Degree / Post Graduate Diploma / Professional Degree in Business Studies / Administration / Management, Human Resource Management or equivalent.
• At least 3 years of experience in Payroll / IR / ER or human resources management, with a solid understanding of labor laws and regulations.
• Experience in handling employee relations is preferable.
• Detail and oriented person who is responsible and capable of independently handling complex employee relations issues.
• Required Language(s) : English, Bahasa Malaysia, Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking staff.

About the Company

BEST Global Logistics Technology (Malaysia) is a trusted provider of e-commerce delivery solutions, powered by advanced technology and experienced management. As a subsidiary of BEST Inc., we offer comprehensive logistics services across Malaysia, including domestic and cross-border express delivery, road freight, and warehousing. BEST Express, our dedicated delivery service, provides cost-effective, customizable door-to-door solutions across 13 states and 3 Federal Territories—supporting businesses and enhancing the e-commerce experience.

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