People Services L&D Subject Matter Expert / LeadSTMicro • Kuala Lumpur, Kuala Lumpur, Malaysia

People Services L&D Subject Matter Expert / Lead

STMicro • Kuala Lumpur, Kuala Lumpur, Malaysia

6 jam yang lalu

Penerangan pekerjaan

Overview

Join our newly established People Services team in Kuala Lumpur as we expand our capabilities in Payroll, Employee Life Cycle (ELC), Learning & Development (L&D), Compensation & Benefits (C&B), and global processes. This role supports the phased transition of activities from countries including Malaysia, Taiwan, Japan, South Korea, Singapore, Philippines, Australia, Thailand, Indonesia, Vietnam, and Pakistan. Our goal is to centralize virtual support activities at our Kuala Lumpur hub.

Key Responsibilities

1. Project Management

Act as the Person in Charge for transitioning activities by working closely with HR Centers of Excellence and stakeholders across countries.
Ensure compliance with country-specific and company-wide policies.
Develop and maintain documentation related to L&D processes, including preparation and validation.
Collaborate with the HR Innovation and HRMS teams for system testing (User Acceptance Testing - UAT).
Identify and implement process improvement opportunities by eliminating redundant activities.

2. Leadership Management

Lead, mentor, and manage a team responsible for data processing, accuracy, and compliance.

Assign tasks, set performance goals, and monitor workload distribution.

Conduct regular one-on-one meetings with direct reports to provide feedback, coaching, and support for professional development.

Provide training and guidance to the HR Services team on data management best practices.

3. Operations Management

Oversee transactional L&D processes and serve as the escalation point for stakeholders.

Address and resolve operational issues promptly and effectively.

Prepare periodic and ad-hoc reports as required.

Maintain and update user guides related to People Services L&D management.

Coordinate internal training logistics including vendor engagement, government claims, scheduling, and attendance tracking.

Develop and maintain the learning request tracker and training calendar to support planning and resource allocation.

Administer the Learning Management System – uploading courses, managing enrollments, tracking completions, and providing user support.

Generate monthly and ad hoc training reports and dashboards, highlighting usage, trends, training hours, and learning impact.

4. Opportunities

Contribute to the development of collaborative working methods.

Drive process and system improvements through digitalization and automation.

Grow professionally in a dynamic and evolving environment.

5. Qualifications

Over 6 years’ experience in HR Services operations, preferably within L&D or HR Services startups.

Strong communication skills with meticulous attention to detail and a customer-service mindset.

Deep understanding of HR best practices, compliance, and process improvement methodologies.

Proven ability to collaborate effectively across functions and geographies.

Proficient with HR systems such as Oracle, Workday, SuccessFactors, or SAP, and experienced in using HR ticketing tools like ServiceNow.

Intermediate proficiency in Microsoft Excel (pivot tables, charts) and comfortable working with data sets

Certified Lean Six Sigma Yellow Belt or above (advantageous)

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Subject Matter Expert • Kuala Lumpur, Kuala Lumpur, Malaysia