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Merchant Services Team Lead (NETS M)

Merchant Services Team Lead (NETS M)

NETSKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

NETS KL Eco City, Federal Territory of Kuala Lumpur, Malaysia

Job Description

We are seeking a Merchant Services Team Lead (NETS M) to join our team at NETS .

Key Function

Work closely and report to Singapore team. Lead and manage the team to achieve and exceed personal & team KPI thru effective team management.

Results to be achieved

  • Supervise the team, ensure staff retention & team staffing goals
  • Meet & exceed team KPI
  • Ensure merchants are satisfied with the services provided
  • Work with Singapore team to refine process & to improve service level agreement
  • Ensure all requests / issues from merchants and external partners are attended by the team and resolved within the stipulated service agreement timeline

Job Details

  • Seniority level : Associate
  • Employment type : Full-time
  • Job function : Administrative and Other

    • We are an equal opportunities employer and welcome applications from all qualified candidates.

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