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Content Reviewer / Trust & Safety Associate (Japanese / Korean Speaker) #ERT45#

Content Reviewer / Trust & Safety Associate (Japanese / Korean Speaker) #ERT45#

Trust Recruit Pte LtdJohorMalaysia, Johor, Malaysia
3 hari lalu
Penerangan pekerjaan

Content Reviewer / Trust & Safety Associate (Japanese / Korean Speaker)

  • Review, classify, and take appropriate action on user-generated content in compliance with client policies.
  • Stay updated on evolving client policies, procedures, and community standards.
  • Investigate and resolve complex content issues, escalating as needed to senior teams.
  • Serve as an advocate for user safety and community well-being.
  • Participate in process improvement initiatives to enhance quality and efficiency.
  • Engage in ongoing training and team discussions for continuous skill development.
  • Handle sensitive or controversial content with professionalism and neutrality.

Qualifications & Skills

  • Bachelor’s degree (fresh graduates or experienced professionals welcome).
  • Strong coping skills , emotional resilience , and stress management ability.
  • Proficient in English and Japanese or Korean (reading, writing, and speaking).
  • Comfortable reviewing potentially sensitive or graphic content .
  • High attention to detail, strong critical thinking, and objective decision-making skills.
  • Passion for internet culture, social media platforms, and online communities.
  • Culturally aware of political and social contexts in the relevant market.
  • Collaborative mindset with the ability to work both independently and in a team.
  • Flexibility to work from 7 : 30 AM – 4 : 30 PM with rotational rest days .
  • Committed to quality , efficiency , and accuracy .
  • Prior experience in BPO , customer service , or content moderation is an advantage.

    • Your application will include the following questions

  • Which of the following statements best describes your right to work in Malaysia?
  • What’s your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years’ experience do you have as a Trust and Safety Associate?
  • Do you have customer service experience?
  • Which of the following languages are you fluent in?
  • How would you rate your English language skills?
  • How much notice are you required to give your current employer?

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Trust Safety Content • JohorMalaysia, Johor, Malaysia